— The North Face “There’s this phenomenal ‘product as a service’ model that’s really catching on,” said Shari Diaz, director of innovation, strategy and operations at … Couple that with a regional manager who has absolutely no skill in communication whatsoever and you get a job I would steer clear from. Naturally affordable, you can get even better deals on all your favorite equipment with North Face coupons. Get weekly updates, new jobs, and reviews, The most useful review selected by Indeed. I've had several emails with their custumer service dept who have not been helpful. The management and fellow staff at my store location were some of the most enjoyable and diverse cast of people. I enjoyed every minute of it even though it was only a seasonal position. I bought myself a pair of Hedgehog II GTX hiking shoes to replace a very well used older pair of The North Face hiking shoes. Over the last 50 years we've lived by our “true north,” the belief that exploration has the power to change us, to challenge us and to help us see the world from new perspectives. Career development and transition within the company was difficult and sadly compensation wasn't the best. message from the comapany, "if our stuff breaks you have to pay (aka we don't actually take responsibility for our faulty gear) and go without a replacement while we look at your item (aka we don't trust you) in order to use you warranty". Eventually after 15 minutes on the phone they said we’ll send a form to claim from UPS. Save yourself money and time! I chose the Hedgehog II GTX as I wanted something waterproof. It is not my fault that they can't find the package. I love my new north face women’s cropped nuptse jacket. The North Face® fundamental mission remains unchanged since 1966: Provide the best gear for our athletes and the modern day explorer, support the preservation of the outdoors, and inspire a global movement of exploration. Our community is ready to answer. Women's outdoor apparel repaired and refurbished to like-new condition. Hours kind of suck, but no different than any other retail job. For extra warmth, our Nuptse collection and selected other men's outdoor jackets feature lofty down insulation to keep you … Fast packed work place with not much support, Love the company, you are expected to do your job. Choose from a variety of colours and styles ranging from classic men's black jackets to vibrant modern hues. Dont expect to see family around the holidays and they dont give enought support to management to run the stores effectively. It’s just sitting there. Working retail is not always the most fun, but it can be with the right crew. North Face is one of the leaders in outdoor wear and supplies. I found them true to size, comfortable straight out of the box and definitely waterproof BUT the great irony isn't they aren't suitable for wearing in wet weather as the hard plastic Vibram soles offer absolutely no grip in the wet on hard surfaces, to the point that they are positively hazardous. When tracked it’s supposedly delivered. Only the latest review will count in the company's TrustScore. This could be a good job but when you have the pettiest man child for a store manager it turns into a nightmare. Be ready to go all year round in our latest men's outdoor jackets and men's outerwear. While the style and materials looks OK, the Â£1 plastic zipper is completely ruins it. My coworker were some of the best humans I've ever met. Let people know your thoughts on previous employers. Avoid this website at all costs! © 2021 Trustpilot A/S. I purchased a coat online - terrible return process, LIFETIME warranty is a joke, they don't want you to use it, Hedgehog II GTX absolutely no grip on wet surfaces. I returned it, and 3 weeks later have not recieved my refund. The job itself is pretty easy once you know the product and how to talk about it with customers. Enjoy Free Shipping and Free Returns on … Still don’t have my coat back. The North Face is part of VF Corporation. VF Corporation (formerly Vanity Fair Mills until 1969) is an American worldwide apparel and footwear How would you describe the pace of work at The North Face? The worst experience ever , i bought a jacket for 210 pounds just to wear it for 1 week, Jacket is just starting to break everywhere.After spending 210 for a jacket i need go online again and buy another jacket becauase this one is probably going to the bin.I will never buy another NF product. But it was because of the people who worked there. It fails almost immediately since the material and the design is completely wrong. If I could have given them 0 stars I would have! They didn’t actually check my order turns out I think they’ve cancelled it? 10 likes. Everyone was super friendly. This is biggest fraud i ever seen, i order couple items on northface.com, and its been a month and i still dont recieve any thing no email no contact , i sent them hundreds of emails no reply so i report them to ECC austria which anti fraud agency in austria and also finance police, guys lets us report this company before they steal some one else. I learned a lot and met a lot of great people. We got free gear all the time, not to mention 50% everything in store and 65% off online. If you have an issue it would appear that other people on here have also had poor customer service. Worked my way up from sales associate to stock supervisor. Terrible communications re: customer service and their return policy. They will rob you!! Ordered 2 items. It was all right working there but the employees were ridiculously filled with unnecessary drama That got in The way of what was really important and that was work there were full-grown adults acting like kids. I’m now left waiting for a refund for who knows how long? I have received jack s***. I cannot get through to customer service and honestly it’s getting beyond a joke for a company of this size it’s not expected!! Creating clothes and gear that are both reliable and versatile, the company has garnered many fans for its high-quality products. The North Face refused to fulfill a clothing order to Innovex Downhole Solutions, a Houston-based oil and gas company, over concerns about the company’s environmental practices. When inquiring about this and suggesting they just send out the red boot laces, I am receiving no communication in response. Asked who has picked my parcel up - they don’t know and it’s not retrievable. I love to work in The North Face. United to move the world forward. I felt voiceless. It’s owned by VF so as an employee you get discounts from other VF companies like Vans. North face is a really fun company to work for and there are so many benefits to it. VF company is pro-employee. The North Face branded products covered by this warranty are warranted to the original owner against manufacturing defects in materials and workmanship for the lifetime of the product, except for footwear and products that are identified as "The North Face … Why did you leave your job at The North Face? Every day felt pretty much the same, but I felt genuinely happy with this company. Ask a question about working or interviewing at The North Face. You have paid sick and vacation time and they give incentives to get sales but no commission so there isn’t as much pressure to get sales. Fake and knock off products are rampant online, and they are typically being distributed as second … The North Face, a VF Company | 336,473 followers on LinkedIn. Is Indeed your favorite place to learn about companies? North face is a really fun company to work for and there are so many benefits to it. Fields marked with an asterisk (*) are required to submit this form. Ordered a jacket 3 weeks ago and it still hasn’t arrived. Then status changed to “collected by customer.” I live in Middlesbrough. Explore work from home during COVID-19, remote work support and work-life balance. What are the dress code expectations for supervisors? VF Corporation is one of the world’s largest apparel, footwear and accessories companies with global brands, 50.000 employees and $10.5 billion in revenue. Useless customer care team!!! The durable fleece jacket combines premium quality for sustained warm on wintry days, with a classic TheNorthFace® look that evokes … Job is a bit tedious my fellow employees are nice. If you were to leave The North Face, what would be the reason? I actually did love going in to work everyday. Job was laid back. Very bad experience. I purchased a coat online, but it was too large when it arrive (nevermind it was an extra small.) I got a North Face Norway Winter Parka for Â£170 after 30% discount. Type "Vibram sole on wet surfaces" into your favourite search engine and you will see just how widespread a problem this is. The seasonality to the product can also be hard at times (slow days were really slow). The refund has shower showed up in my bank account!!!! It’s owned by VF so as an employee you get discounts from other VF companies like Vans. Get more information about The North Face US limited warranty. These are not cheap products and should be amazing quality. Heck no! | The North Face®, a VF Corporation brand, is the premier exploration company in the world. The company used my talents over and over again for “stretch assignments” and did not give me the opportunity to move up. I have had no response for the many emails, Twitter messages etc. They said wouldn’t work with schedule and none of them understand when some things cannot to be controlled then like to make you look and for it. Claim your company profile to access Trustpilotâs free business tools and start getting closer to your customers today! Read more about The North Face® history on … See more The North Face reviews by job title, See more The North Face reviews by location, I enjoy working here. The company has great benefits, opportunities to grow, and develop. I’m 13, 5ft 2inches and quite petite and I ordered a Large. I would recommend a medium as mine is a little large on the shoulders, but it overall fits quite well. Flexibility, Great Management, Pay, Training. The company providing the jackets said The North Face doesn’t want to support the oil and gas industry in the same way they’d reject the porn industry or tobacco industry. Pay is okay but should be compensated more. The North Face has refused to take a jacket order from a Texas-based oil and gas company. North Face Jacket My husband bought me a jacket for Christmas 2 years ago thinking North Face was a great product. Outdoor & Sporting Goods Company All rights reserved. The hours are pretty flexible, you're able to choose you own hours pretty much. The management team is extremely helpful. Positive workplace culture. If I could have given them less than one star I would have done. Here we have a range high-quality fleeces made with premium 100% recycled fabric, so you can stay warm while keeping your footprint low. Didn’t arrive, contacted “customer service” I use this term loosely as they showed no interest in my issue. “AT THE HEART OF THE NORTH FACE IS A MISSION TO INSPIRE A GLOBAL MOVEMENT OF OUTDOOR EXPLORATION AND CONSERVATION.” The desire to share our passion for the outdoors is the catalyst behind all we do as a company and the reason that we work to manage our products and operations responsibly. The North Face was built on a love for the outdoors and the desire to enable all types of exploration, from your backyard to the Himalayas. Only giving 1 star because I have to.Got given a down jacket a couple of years ago for Christmas, in the first few weeks it ripped 3 times for simply brushing passed the wall near my house as I was walking by. Overall I enjoyed my time at The North Face. I bought a Â£300 coat as a gift for Christmas for my mum and had to wait a month to receive a reply from their ‘customer service’ (I say this loosely) by this point she has got fed up of waiting and had sewn the hole as she needed to wear the coat. Ordered a pair of shoes and two days later they landed on my doorstep.Great quality and great service! We also got 1/2 off season ski passes. The training was from home and it was very informative. Its -20F here and this is my only winter coat, it's 1 year old and does not zip anymore. How are the working hours at The North Face? Only problem is the jacket is NOT water proof at all. On feet entire shift, slight pressure to sell product. Well over 2 weeks and a further 2 emails and still nothing, really don’t want the item now just didn’t want to place an order somewhere else then this jacket turn up, seems I’ve no choice, first and last time I order from these guys. Received only one. Free stuff and Discounts on everything outdoors, Staying open until 11pm during the holiday season. TNF customer service rep, Patricia, suggested returning boots and they will send a new pair. They can't find my package (but did not communicate that I needed to print out two copies of my return slip - only the one to put in the box to be mailed back.) Its no longer waterproof after 4 months.I'm not sure how a coat loses its waterproof ability but my phone got wrecked in the pocket the other day when suddenly the coat was no longer waterproof, I now get soaked every time I got out in the rain.At the same time as buying the jacket I also bought some 'water resistant' trousers - these are no more water resistant than my jeans.Quality of the products is really really bad, they are simply not fit for purpose IMHO.I will never buy The North Face again, and I've already told everyone I can about my experiences. Check the seller. Ive just received my coat that I ordered at the start of the week and they said that it would be with me on Saturday the 30th of January and they have done what they promised you can't ask for any more than that now can you. There are other issues, but I am not going to waste time writing them out. When I got hold of customer service after calling them 3 days in a row they agreed that only one item was shipped, they still haven't sent the 2nd item and won't refund me. Store managers are nice and friendly. The only downside is like any retail position where you work holidays and weekends. Asked for replacement - not possible. Women rate the female-friendliness of their workplaces on. Very poor service and a stressful 2 days trying to resolve. Boots arrived without red laces (why I purchased boots in the first place). I traveled 120 miles a day for them. They give much over other company. I explained this and was told go and collect it yourself? To be honest I would give zero stars if I could.Ordered a hoodie in the sale. Fun place to work, and the employee discount is great! Ordered something, payed and then it turned out to be out of stock. The job itself is pretty easy once you know the product and how to talk about it with customers. How often do raises occur at The North Face? I had to call the servicedesk and still they were unable to fix it. It was heartbreaking for me as I wanted a career with that company. The North Face’s flagship store on London’s Regent Street. I got hired to work for the holiday season. Not worth the hassle. I would say it is a no more than Â£20 worth coat. When shopping at Amazon, make sure you don’t purchase from a reseller.Here are 7 easy ways to check the authenticity of The North Face jackets. He got it at a North Face store in Destin, Florida. 1. I specifically looked for a waterproof one not a water resistant one, and asked the help of the shop staff to ensure this. 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